Education and Experience
- High School required; preferred: BA/BS degree in business administration, operations management, communications
- Preferred 12 months of experience in a call center, customer support role, or office operations
Knowledge
- Skill in administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology
- Must be able to lift a minimum of (20) pounds
Job Description
- Promotes excellent customer service and represents SEEK in a professional manner.
- Provide customer service support while being courteous, positive, and professional on all levels of communications with employees and clients.
- Assist employees and clients in managing schedules, answering questions/concerns, and resolving issues in a timely manner with high accuracy.
- Establish and maintain effective working relationships with co-workers, supervisors, clients, and the general public with excellent customer service.
- Review time sheets for correct mileage, signature, maps, TPN, etc. to ensure timely submission of payroll.
- Coordinate all aspects communications including but not limited to scheduling, sub placement, timesheet collection, review of timesheets and case notes, scheduling with client’s managers, etc.
- Respond to client and staff session rescheduling requests and ensure the scheduling of makeup sessions.
- Have knowledge of services the company provides in order to answer prospective client’s questions.
- Maintain punctual attendance at meetings and contribute to the agency and relevant matters as required.
Job Type: Full-time
Pay: $22.00 - $26.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Referral program
- Vision insurance
Experience level:
- 1 year
Shift:
- Morning shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Work Location: In person
$ads={1}
$ads={2}