Description:
Role will be responsible for an assigned group of accounts representing several million dollars in annual sales. As a key point of contact the CSR will help maintain and grow business through their effective interaction with the customers.
Key Responsibilities:
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Respond to customer inquiries via e-mail, phone and chat- Order & Quote entry
- Provide order follow-up information – shipping information / updated delivery dates
- Assist customers resolving quality issues – RMAs
- Provide documentation as needed – confirmations / invoices / packing slips, etc
- Assist customers with tools selection , crossing from other vendors, navigating catalogs
- Other duties as necessary
- Contributes to team effort by accomplishing related results as needed.
- Establish good housekeeping practices and maintain EQQ (Environmental, Quality, and Quantity) requirements within your department.
Knowledge & Education
- Minimum of High School Diploma or GED equivalent with 2+ years in customer service experience.
Qualifications:
- Demonstrated Customer Service skills
- Strong verbal and written communication skills across channels
- Phone, Email, Chat
- Quality focus, Problem solving, Conflict resolution
- Computer skills, MS Office, ERP systems knowledge
- Positive attitude & desire to serve customers.
Beneficial Skills and Experience:
- Product Knowledge, Market Knowledge
- Information Analysis
- Microsoft Dynamics 365
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