Description
Your Job
Georgia-Pacific is seeking a Customer Service Representative for The Hummingbird® facility in Cincinnati, OH. This position acts as a primary liaison between our sales team, internal departments, and customers. The Customer Service Representative creates value by ensuring accurate orders, quality customer service and deliveries by Georgia-Pacific.
Location: This role is open for in office/hybrid working in our downtown Cincinnati, Ohio office. This role may require occasional visits to our production facility in West Chester, OH
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Schedule: 8am to 5pm EST, Monday – Friday, with flexibility as needed based on customer demands
What You Will Do
- Manage customer accounts through proactive communication through phone and email as well as collaborate with internal teams to ensure the customers are highly satisfied
- Create and maintain spreadsheets to track inventory, order status and other customer and production related data
- Entering orders, cancellations, and changes for multiple customer accounts with accuracy and focus on customer needs/requirements
- Coordinate shipments of products with shipping department
- Coordinate with Quality Assurance to follow-up on customer feedback and identify a root cause to offer solutions to customers
- Manage inventories for effective production review and planning
- Accounts payable/receivable duties
Who You Are (Basic Qualifications)
- Experience working in a corrugated, packaging, and/or manufacturing environment
- Able and willing to be flexible to work a schedule needed to support the business including overtime and weekends as needed
What Will Put You Ahead
- Customer service experience
- Experience with record keeping management/documentation
- Intermediate experience using Excel specifically creating spreadsheets, ability to create formulas, and filters
- Associates degree or higher
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate’s knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.
Who We Are
As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, specialty fibers, building products and much more, Georgia-Pacific works to meet evolving needs of customers worldwide with quality products. In addition to the products we make, we operate one of the largest recycling businesses. Our more than 30,000 employees in over 150 locations are empowered to innovate every day – to make everyday products even better.
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Our Benefits
Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.
Equal Opportunities
Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please visit the following website for additional information: http://www.kochcareers.com/doc/Everify.pdf
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JOB DETAILS
Cincinnati, Ohio
Georgia-Pacific
Customer Service
138099
