Telecom Customer Service Representative

 

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A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million merchants around the world. Elavon is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job Description

Highlights

Provides quality support to users by responding to end user inquiries and resolving problems associated with telecommunications networks, computer hardware and core business applications. Isolates problem source and works with the internal telecommunications, system operations, application development and vendors to resolve problems. Follows up with users to ensure problem resolution. Develops and maintains documentation of all activities.

Basic Qualifications

• High school diploma or equivalent
• One to two years of experience in the telecommunications or applications programming field or job-related experience

Preferred Skills/Experience

• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
• General knowledge and understanding of the technical aspects of telecommunications equipment, systems and vendor capabilities
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Good verbal and written communications skills

Work Environment:

• You will have performance standards that are set by senior leadership.
• You will receive coaching both one on one and side by side frequently from your manager.
• You will be on a team of about 15 with one primary manager.

Core values:

By practicing these values, we continue to meet the challenge of being a leading service provider in the banking industry.

• We do the right thing – We act ethically, honestly and with integrity.
• We power potential – We champion and encourage potential in our customers, each other and our communities
• We stay a step ahead – We value continuous improvement over fast growth, because bigger isn’t better: Better is better.
• We draw strength from diversity – Diversity, inclusion and collaboration aren’t just policies- they’re defining characteristics of our culture.
• We put people first – We invest in enhancing the skills and knowledge of our employees to create great experiences for our customers.
  

What we offer:

• Shift differentials and varied schedules available
• Paid training and development opportunities
• Competitive wages and performance-based bonus opportunity

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, US Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401k contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $21.15 - $23.27

This is an Elavon posting. Elavon is a part of the U.S. Bank family.

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