Our company is actively seeking a seasoned Amazon Supply & Operations Lead. The successful candidate will display significant experience in operations management and project leadership, along with proficiency in supply chain logistics and customer relationship management. This integral role will actively manage our Amazon account, focusing on the comprehensive order-to-cash process, across Amazon Fresh and Amazon.Com
Responsibilities:
- Demonstrate proactive strategic initiative within the supply chain and operations solutions aligned with the Franchise principles.
- Provide effective and timely communication with all relevant Amazon business leads.
- Oversee the setup and maintenance of EDI/order processing systems and ensure proper outlet setups for AFS physical locations.
- Guarantee a seamless workflow of order processing, AR challenges handling, and fulfillment logistics.
- Act as the key figure to assist with order adjustments, scheduling arrangements, and immediate solutions to Amazon's order management, logistics, and payment issues.
- Lead management of various challenges including PO mis-receiving, orders falling below minimum thresholds, expiration date, forecasting, refusal issues with Bottlers.
- Control chargeback disputes and chargeback root cause reductions, manage fairlife chargebacks for missed fills, handle delivery escalations, and alleviate shortages.
- Demonstrate vigilance in pricing discrepancies, invoicing issues, and EDI/connectivity issues.
- Ensure adherence to AML compliance and zero fill report compliance.
- Masterfully manage holiday schedules, allocation/constraint communication, digital shelf management, forecasting, and Andon cords.
- Develop proactive solutions to tackle ASN not delivered issues and MOQ Updates across bottlers.
- Oversee the management of Vendor Central availability status changes and actively participate in payment settlements.
Experience:
The ideal candidate will have a Bachelor's degree (Master's preferred), comprehensive operational management experience, and a marked background in supply chain logistics and project management. Experience with Amazon accounts will be highly regarded. They should demonstrate excellent communication skills, robust problem-solving and decision-making ability, higher attention to detail, and strong leadership qualities. Experience in effectively managing and implementing projects, working collaboratively with a diverse range of teams, using EDI/order processing systems and strategic planning is vital. A talent for fostering positive customer relationships is also crucial. We anticipate a keen focus on efficiency, ensuring a 24-hour response time on all requests and emails.
Base Salary: $122,323 to $152,165
Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, are offered.
Skills:
Contracts; Pricing Strategies; Sales Process; Client Relationship Management; Microsoft Office; Persuasion; Communication; Sales Cycle; Key Accounts; Marketing; Negotiation; Project Management
Our Purpose and Growth Culture:
We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what’s possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive and agile – and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.
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