American Collectors Insurance has been specializing in collector car insurance policies since 1976. An industry leader with an A+ service rating, we offer peace of mind through industry-leading insurance protection for appreciating collector vehicles and collectible items that have special historical, sentimental, or financial value. Our company mission is to “Embrace, Protect, and Expand the Collector Community.”
We are looking for P&C licensed insurance professionals to join our underwriting team and help us continue our tradition of providing top notch service to our customers. This is a dynamic, fast-paced, full time, work from home opportunity.
Our Collector Car Insurance Specialists work within our virtual customer care center, where they provide the best possible customer service and maintain our underwriting integrity by adhering to company underwriting standards and philosophy. They conduct risk analysis, determine eligibility and communicate directly with policy holders, agents and brokers on both existing policies and new business.
American Collectors Insurance, Condon Skelly, Heacock Classic, and JC Taylor Insurance are all part of NSM Insurance Group’s collectibles and collector car insurance program.
Responsibilities:
- Demonstrate high level of responsiveness and focus on providing our customers and brokers with a superior level of service
- Perform changes to in-force policies and process/close the sales on new business
- Identify coverage comparison, program highlights and values, and effectively communicate to close the sale
- Complete necessary documentation quickly and efficiently
- Follow and adhere to underwriting compliance and service standards
- Conduct risk analysis and evaluate underwriting quality of applicants
- Evaluate application factors/details to appropriately match premium to underwriting risk
- Expected to be on phones 100% of the time for mostly in-bound calls and as-needed outbound follow-up calls
- Receive inbound calls from policy holders and agents/brokers needing service on existing policies or inquiring about new business
- Make outbound calls for service follow-ups and reply to new business inquiries, people who have asked for our help and are expecting a call from us
- Create and maintain relationships with customers and brokers
- Build trust and credibility quickly
- Meet all production goals
- Escalate complex risks to Senior Underwriters to review/evaluate
Qualifications:
- Prior insurance sales experience
- Active P&C or Personal Lines producer license
- Prior experience with CRM systems
- Strong critical thinking skills with the ability to analyze available information to make decision in alignment with our risk appetite
- Strong verbal and written communication skills
- Ability to work in a fast-paced environment and multi-task effectively
- Strong ability to work independently as part of a virtual team
- Positive customer and quality focus
Job Type: Permanent
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Weekly day range:
- Monday to Friday
- Weekend availability
Work setting:
- Call center
- Remote
Application Question(s):
- This role is 100% remote and all employees are required to have high-speed cable or fiber optic internet. Satellite, DSL, or hot spots will not work for our systems. Can you meet this requirement?
Experience:
- insurance: 3 years (Required)
- insurance sales: 1 year (Required)
License/Certification:
- Property & Casualty or Personal Lines producers license (Required)
Work Location: Remote
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