SUMMARY
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Responsible for processing registration and discharge of street medicine patients, appropriate placement of patients with providers, verifying insurance benefits, and making financial arrangements to ensure maximum reimbursement to Los Angeles Christian Health Centers. Responsible to collect all data needed to report to managed care health plans and assisting in making PCP changes. Will operate in both clinic and street medicine settings, working alongside street medicine health professionals to conduct registration processes in the field. Will also be responsible to coordinate transportation options, i.e. taxi, and rideshare for patients, and also operating LACHC’s mobile medical van as needed. Must have excellent computer experience and customer service. Demonstrate Christ-like behavior and attitude in all job duties and responsibilities.
ESSENTIAL DUTIES and RESPONSIBILITIES include:
- Greet all patients, community members, and other staff in street medicine settings in a welcoming and trauma-informed manner.
- Maintain patient flow at street medicine events and conduct outreach by coordinating closely with street medicine clinical staff.
- Register all patients per registration protocols and collect all documentation.
- Scan required documentation into eClinicalWorks per protocol when back in the office.
- Follow the protocol in informing RNs or providers immediately when clients are presenting urgent symptoms such as: chest pain, shortness of breath, acute abdominal pain, etc. Reviews and verifies patient coverage of insurance and financial data and computes the charges to be paid by the patient.
- Collects co-pays or deductibles prior to the patient being seen by the provider using established policies and procedures.
- Conducts PCP changes, insurance eligibility, and linkages to enrollment and retention services as needed.
- Provides information on DPSS, GR, SSI, and other benefit-related information to patients.
- Collects relevant health plan-required demographic information and other data to report to health plans monthly.
- Maintain and prepare daily scheduled appointments as needed.
- Maintain a high accuracy rate when entering appropriate patient information into eClinicalWorks.
- Schedule follow-up appointments, if needed, before the client departs.
- Assist in calling for consult notes, hospital records, or diagnostic imaging and results, as needed, when directed in street medicine settings.
- Assist providers with clerical duties as needed in street medicine settings.
- Manages necessary LACHC-related paperwork for clients.
- Schedules appointments for clients, both in-clinic, appointments at LACHC like dental, optometry, or mental health and specialty appointments and sends reminders, working closely with street medicine case managers.
- Works closely with medical staff to coordinate the transport of patients to medical appointments using transportation services (e.g. Uber Health, Butterfli Transport).
- Drive LACHC’s mobile medical van as needed.
- Manages inventory of taxi vouchers and bus passes used for patient distribution.
- Assist in maintaining office supplies.
- Other duties as assigned.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Professional and positive attitude.
- Ability to multi-task; well-organized.
- Computer literate.
- Excellent verbal and written communication skills.
- Bi-lingual Spanish (read and write) is preferred.
- Ability to understand and follow complex oral and written instructions.
- Must be CPR certified.
- Must have reliable transportation to travel between street medicine sites and clinic sites.
- Must have a valid driver’s license and pass a driver background check.
- Must have a valid automobile insurance.
- Must dress in business casual including wearing a blazer or suit when needed.
COMPUTER SKILLS:
- Require knowledge of office equipment.
- Preferred medical terminology and knowledge of ICD-9 codes and CPT codes.
- Experience with Microsoft Windows XP, Microsoft Access, Microsoft Excel, and Microsoft Word useful.
LANGUAGE SKILLS:
- English and Spanish fluency preferred.
MATHEMATICAL SKILLS:
- Ability to calculate figures and amounts such as totals, proportions, and percentages.
REASONING ABILITY:
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to sit and talk or hear.
- The employee frequently is required to use their hands to finger, handle, or feel.
- The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
- The employee must occasionally lift and/or move up to 10 pounds.
- Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.
EDUCATION and/or EXPERIENCE:
- High school diploma or general education degree (GED) required.
- Three months to one year of related experience and/or training, or the equivalent of education and experience. Knowledge of medical procedures and practices is helpful.
- Computer experience is required.
WORK STATUS:
- Full-time, Non-exempt position.
- Medical, Dental, Vision, and 403B Retirement Plan with Employer match.
- We are an equal-opportunity employer.
- We will consider candidates with criminal histories.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee will be exposed to carriers of contagious diseases such as TB, AIDS, and other Sexually Transmitted Diseases.
- The employee may have to deal with irate and irrational clients who may or may not be under the influence of mind-altering substances such as cocaine, marijuana, alcohol, etc.
About Los Angeles Christian Health Centers:
Los Angeles Christian Health Centers opened in 1995 with a handful of staff but a big vision to render hope and healing through healthcare to the thousands of homeless and low-income residents living in Los Angeles County. Today, 120 staff members serve the County’s most vulnerable populations from our two full-time health centers in Skid Row and Boyle Heights. We also provide comprehensive medical care at our 10 part-time satellite clinics hosted by our community partners throughout Downtown Los Angeles and Watts.
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